Shipping Policy
Thank you for shopping with us! We craft each of our silicone dog tags with care and attention to detail, including laser engraving done in-house. To help set expectations, please review our shipping policy below.
Order Processing Time
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In-Stock Items:
We aim to process and dispatch all in-stock orders within 1 week. However, during periods of high demand, processing may take up to 3–4 weeks. This timeframe is an estimate and not a guarantee.
Each tag is custom-made and engraved to order, and we appreciate your patience as we fulfil each order with care. -
Pre-Order Items:
Items listed as pre-order are clearly labelled on the product page. These items are not currently in stock and will be processed only after the new stock arrives.-
Estimated restock dates will be visible on the product page at the time of ordering.
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Once the stock has arrived, pre-orders will be engraved and dispatched according to the standard in-stock processing timeframe (usually within 1 week, up to 3–4 weeks during busy periods).
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- Orders with a mix of in-stock and pre-order items will not be processed and despatched separately. Single orders will be processed once all items are in stock. If you wish order a mix of in-stock and pre-order items and receive the in-stock items first, please place separate orders for in-stock and pre-order items.
Shipping Times & Services
All orders are shipped from the UK via Royal Mail or another suitable courier service.
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UK Deliveries: Typically arrive 1–3 business days after dispatch, depending on the service chosen at checkout.
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Europe Deliveries: Shipping times vary by destination and will be provided at checkout.
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Rest of World: Unfortunately we currently do not ship outside of the UK or Europe. We are working on on this service and hope to make it available as soon as possible.
Please note that shipping time is in addition to processing time.
Order Updates & Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable). Please allow 24–48 hours for tracking to update.
Questions?
If you have any questions or need assistance with your order, please don’t hesitate to contact us at hello@truffleandpaw.com
Thank you for supporting our small business!