FAQ

Can I change or adjust an existing order?

We usually aim to process all orders within 48 hours. If you contact us within this period after your initial order, we'll do our best to make the changes. As all of our ID Tags are personalised we can't change an order after the engraving process has started. 

How much is shipping?

Within the UK, all orders are shipped as standard free of charge using Royal Mail First Class delivery. Delivery can optionally be upgraded to tracked.

For orders to Europe we use Royal Mail's Tracked service which costs £5 per order.  

How long does shipping take?

Once processed and shipped, Royal Mail should deliver your order within 1-2 days in the UK, including Saturdays. 

We use Royal Mail's Tracked service for all orders to Europe. This service aims to hand over your parcel to your country's local delivery service within 3-5 working days. Any progress from then on will be dependent on your local company.

Do you ship worldwide?

Currently we only offer shipping within the UK and Europe. We will expand to offer more regions soon. 

What is the returns process?

Please contact us to return any products. We offer free returns for collars & leads within 30 days from when the order is completed. Items must be brand new & unused.

Since all of our ID Tags are personalised we unfortunately cannot accept returns. Customer (and puppy) satisfaction is our highest priority, so please contact us if your order is not what you expected or damaged upon arrival and we will process a refund. 

What payment options are there?

You can pay with all major credit & debit cards, Apple or Google Pay, and PayPal.

What can I personalise?

You can customise both sides of our tags however you like. There are several fonts to choose from and the font size will auto adjust to fit the tag. The character limit is 120 broken down into 4 lines of 30 for legibility. Please refrain from any offensive messages. 

What size are the tags?

The measurements of our tags are available on their respective product pages. Each tag is delivered with a 20mm diameter stainless steel ring to attach to your dogs collar. 

What are the tags made out of?

The tags are made from multiple layers of 100% high quality silicone. We chose this material as it is non-toxic and very durable. This ensures that the colours will stay true and the engraving will remain legible for years to come.

Do not let your dog chew the tag. If swallowed contact your vet. 

Is this product a toy? 

Warning! This product is not a toy. Do not leave children unsupervised with the item. Small parts may cause choking - not suitable for children under 3 years old.